Just..Do..My Hair...


So yesterday was an experience! I did NOT blog about it b/c im sure it would have been filled with wordy dirts;) Every expletive that I could muster really. So customer service is definitely NOT at its best!!



The story…

I went to get my hair done and while typically I don’t go during the week b/c im always all over the world, I did. I took the day off work b/c it does take about 4 hrs (crazy I know I know) and I always end up rushing to pick up the kiddo from day care if I take a half day. I don’t want to pay for daycare on weekends that my husband works (most of them) so this was the best option. Anyway, that being said I made it for super duper early – 9 am!! First, I got a call THE MORNING OF AT 815AM to change the time to 11am – nope. Not gonna happen. I had to teach class at 530 and 730 yesterday night. The hair place, w/GOOD traffic is 40ish mins away. Well I live in DFW..that translates to 60-75 mins if you go through the airport, which I do and have any traffic. So she changed it to 1030a. Still a little close for my preference but 4 hs past 1030 is still plenty of time w/traffic to get ready for a 530 class right?

You’d think.

She. Took.for.ever! I was so upset!! Breaks, working slow and no less than 20..COUNT IT ..TWENTY phone calls! I have NEVER felt so unappreciated (ps my hair styles cost approximately $200 including materials and if I choose to, which I did not, tips..) ! I wasn’t spending $2 bucks! $200!! Could I matter please?!!? Too ridiculous to completely recap but she took breaks, brought her kids in, looked for shows on Uverse, showed me pics in her phone…end of it all? 4 effing 15. So upset I ACTUALLY ran out the door and cried. I added a bit of speed, learned to fly and got back to my house in just enough time to change and get to the gym. Didn’t even have time to pick up my baby. Got her after class one though.

Ok summary – if you are in customer service a few rules please:

1. DON’T say you can do something you cant! Customers appreciate a reschedule or a removal for services vs. wasting time.

2. DON’T call hrs before an appointment and change it!! If we can’t without a fee, you should operate the same! Or atleast offer a discount!

3. DON’T be so rude and accept calls when working or make them short!! Just rude! NO other explanation needed.

4. I can’t bring my kids to work – I wouldn’t want to because I couldn’t focus. Um, so be respectful and do the same.

5. Customers…are..first..the end.

Now I must say, that this lady is NOT the one that normally does my hair – that lady is amazing, fast, respectful and I love her to pieces. 6 years of doing my hair and no complaints. Im calling her today to let her know that if she can’t do my hair, not her co worker, she’s lost a customer. I will NOT post the name of the shop b/c the lady who does my hair is amazing and I don’t want her to get the bad wrap. IM blasting her coworker to my normal girl later today though. I don’t play that.

Whew! Vented, done with it, hope you DO NOT have my experience friends!!

PS – my hair did come out fine – that wasn’t the issue

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